SHIPPING AND DELIVERY

Rtister ships with DHL to all destinations around the world. When receiving the shipment, a signature is required in ALL instances. We aim to dispatch your order within a 48 hour period. As soon as your package is dispatched, you will receive an email notifying you of your tracking number which you may use to track through DHL tracking.

Delivery charges vary for destinations: UK, EU, Non-Europe, US, Australia and the rest of the world and excludes any customs, import duties or brokerage charges liable to you based on your local regulations. For more details on shipment charges please refer to the table below.  For further details on additional charges you may be liable to pay upon receipt of your package, we recommend you contact your local customs authority as Rtister purchases are DDU (Delivered Duty Unpaid).

DELIVERY TO CUSTOMERS IN THE UK

Rtister offers free delivery (1-2 working days) across the United Kingdom.

STANDARD DELIVERY TIMES: Between 9am-5pm Monday to Friday.

Country Standard Shipping Express Shipping
GBP GBP
UK Free 5.5
US N/A 12
Australia N/A 25
EU
Austria 10 15
Belgium 10 15
Bulgaria 10 15
Cyprus 10 15
Czech Rep. 10 15
Denmark 10 15
Estonia 10 15
Finland 10 15
France 10 15
Germany 10 15
Greece 10 15
Hungary 10 15
Ireland 10 15
Italy 10 15
Latvia 10 15
Lithuania 10 15
Luxembourg 10 15
Malta 10 15
Netherlands 10 15
Poland 10 15
Portugal 10 15
Romania 10 15
San Marino 10 15
Slovakia 10 15
Slovenia 10 15
Spain 10 15
Sweden 10 15
Monaco 10 15
Non-EU
Albania 15 22
Andora 15 22
Belarus 15 22
Bosnia 15 22
Canary Islands 15 22
Croatia 15 22
Faroe Island 15 22
Gilbratar 15 22
Greenland 15 22
Iceland 15 22
Kosovo 15 22
Monenegro 15 22
Norway 15 22
Russia 15 22
Serbia 15 22
Switzerland 15 22
Turkey 15 22
Ukraine 15 22
Rest of the World N/A 27

DELIVERY TO INTERNATIONAL DESTINATIONS

EU countries

For all EU shipments we offer a standard delivery service which takes 3-5 working days at the rate of £10. Express delivery (2-3 working days) is £15.

Non-EU European countries

Standard delivery is between 3-5 working days, shipment charges being £15. Express delivery costs £22 (2-3 working days).

US, Australia and rest of the world

No standard delivery is available for these regions. All shipments will be sent through express delivery charged as follows:

  • US: £12
  • Australia: £25
  • Rest of the world: £27

Please allow 2-5 working days for delivery. You are recommended to track your package using the tracking number we provide you as soon as your package is shipped. However, in some regions DHL may work in conjunction with local delivery companies and tracking records will only indicate DHL's logistics. In such cases we will also be tracking your package and will make every effort to ensure smooth delivery.

STANDARD DELIVERY TIMES: Between 9am to 5pm Monday to Friday.

RETURNS

Charges for sending items for refund and exchanges will apply in accordance with our Returns and Exchange Policy. Should you have any queries in this regard, please contact us at customer@rtister.com

TAXES AND DUTIES

Taxes and duties are calculated at the border of your package's destination country based on local regulations. Your local customs and duties offices may require payment of any and all import duties and taxes before handing over your package, which are not included in our prices. It is therefore the responsibility of the receiver to pay the associated costs of the destination country.