UK and International Returns
Order Tracking Number
You will be able to track the status of your order via DHL's website. We will provide you with a tracking number with which to track your order. A member of the team will also contact you via email as soon the item has been received by Rtister.
Exchanges for the same item in a different variation (including size) can be made up to the value of the product being exchanged.
Returns from the UK and EU: Free
Returns from the US and UAE: £12
Rest of the World: £15
Once the item has been received and inspected by our customer services team, the refund amount will be processed within 14 working days. Please note that shipping costs will be deducted from the refund amount unless the item is faulty or in the case of a damaged delivery.
Faulty or Damaged Item
Rtister makes every effort to ensure quality control, to check for faults prior to dispatch to customers and to make sure you, our valued customer, are happy with your shopping experience.
Our Returns and Exchanges Policy is operated in line with UK’s Consumer Protection (Distance Selling) Regulations 2000.